Has Diamond finally gone too far?, UPDATED 8-10-11 Options

[Decapitated_Dan]

My comic guy emailed out this message yesterday. IMO Diamond has gone way to far. This is his business we are talking about

We have had our biggest issue with Diamond yet. When we received our shipment this past Tuesday 6/28/11, there was an entire box of product missing. This box contained over half of the items that we were invoiced for. Upon speaking to Diamond about the issue, they don’t care, it’s of no concern to them. Despite the fact that we spend $60,000 yearly with them, their response was that they wanted to close our account. They said that all the damages that we have received, and reported and now with this lost box of product, that it is not justifiable to them to keep the account going. We have spoken to our service rep about the situation, and he is trying to locate the package, or the contents. We were already charged for the product that was in the box and it was reported to our service rep as shorted. We are not sure as to the status of our account at the moment, only that they have expressed the need of Diamond to close it because it is costing them too much money to keep it open. Due to the holiday on Monday, July 4, 2011, all of the offices in Diamond and UPS will be closed. With today being Thursday already, I will not find out something till next week, either about the lost package, or the status of the account. I will keep you all posted. If Diamond closes the account like they want to do, the main thing that is going to affect is our subscriber base, we will no longer be able to provide our subscribers with current books because we will no longer have access to them. We will continue to be open on comic collector live as long as we can, to continue providing our services as long as people continue to use them.

This post has been edited by Decapitated_Dan: Aug 10 2011, 02:47 PM

[G-Man]

I know for a fact this happens all the time....spent over a year behind the counter at our local store and not a month went by without something happening of this nature. It still happens.

No love loss for Diamond....they are scum.