Has Diamond finally gone too far?, UPDATED 8-10-11 Options

[Decapitated_Dan]

My comic guy emailed out this message yesterday. IMO Diamond has gone way to far. This is his business we are talking about

We have had our biggest issue with Diamond yet. When we received our shipment this past Tuesday 6/28/11, there was an entire box of product missing. This box contained over half of the items that we were invoiced for. Upon speaking to Diamond about the issue, they don’t care, it’s of no concern to them. Despite the fact that we spend $60,000 yearly with them, their response was that they wanted to close our account. They said that all the damages that we have received, and reported and now with this lost box of product, that it is not justifiable to them to keep the account going. We have spoken to our service rep about the situation, and he is trying to locate the package, or the contents. We were already charged for the product that was in the box and it was reported to our service rep as shorted. We are not sure as to the status of our account at the moment, only that they have expressed the need of Diamond to close it because it is costing them too much money to keep it open. Due to the holiday on Monday, July 4, 2011, all of the offices in Diamond and UPS will be closed. With today being Thursday already, I will not find out something till next week, either about the lost package, or the status of the account. I will keep you all posted. If Diamond closes the account like they want to do, the main thing that is going to affect is our subscriber base, we will no longer be able to provide our subscribers with current books because we will no longer have access to them. We will continue to be open on comic collector live as long as we can, to continue providing our services as long as people continue to use them.

This post has been edited by Decapitated_Dan: Aug 10 2011, 02:47 PM

[ChadStrohl]

It's always worse for those at the beginning of a revolution. The casualties are high and not everyone will survive to see the changes to come. Diamond has shown some hubris on more than one occassion, but they do so because of all the others that are still empatriated to their way of doing things. Perhaps in time that balance will swing and things will have no choice but to change.

DC has already (possibly) felt the winds of change and is making an effort to change the way they produce content. We are the customers. We do have a voice. We vote with our wallets. There are other ways to get content around Diamond's stranglehold, but that will mean also bypassing the comic shops, and those places will fall as well. Casualties. Change, if it is to be, will not come until enough people feel the pinch. We, as customers, have been pinched for quite some time.